Contact information

Contact Information

At ToyRocket, we are committed to providing fast, professional, reliable, and transparent customer service.

If you have any questions about our products, an order, payment, shipping, delivery, returns, refunds, or any other matter related to our online store, you can contact our customer support team using the details below.

Customer Support

Email: help.toyrocket@outlook.com

Website: https://www.toyrocket.store

Customer Service Hours:

Monday to Friday: 08:00 – 18:00
Saturdays, Sundays and Public Holidays: Closed

Response Time

We aim to respond to all customer enquiries within 24 to 48 business hours.

During periods of high demand, promotional campaigns, public holidays, or exceptional circumstances, response times may be slightly longer.

Our customer support team will make every reasonable effort to resolve enquiries as quickly and efficiently as possible.

Order Status

If you would like information about your order, we recommend providing:

Your order number;
The full name used when placing the order;
The email address associated with your purchase.

This information helps us locate your order and provide accurate updates.

ToyRocket ships physical products from warehouses located outside the European Union.

Our estimated delivery timeframe is 5 to 10 business days from dispatch, depending on the destination, transport service, and applicable customs procedures.

Delivery estimates may vary due to circumstances outside our reasonable control.

Payment Enquiries

ToyRocket accepts payments through credit cards, debit cards, and other payment methods displayed at checkout.

Payments are processed through secure third-party payment service providers.

For enquiries regarding:

Payment confirmations;
Credit or debit card transactions;
Failed or declined payments;
Duplicate charges;
Refunds;
Payment-related disputes;

please contact our customer support team using the email address provided above.

For security reasons, customers should never send complete card numbers, card security codes, or other sensitive payment credentials by email.

Returns, Refunds, and Warranty Enquiries

For requests related to:

Product returns;
Exchanges;
Refunds;
Legal warranties;
Damaged or defective products;
Incorrect or missing items;

please contact our customer support team at help.toyrocket@outlook.com.

We recommend including your order number, a description of the issue, and photographs where relevant.

Our team will provide the necessary return instructions and, where applicable, the appropriate return shipping address.

All requests will be handled in accordance with our Refund Policy and applicable consumer protection legislation.

Suggestions and Complaints

We value customer feedback and are committed to continuously improving our products and services.

If you wish to submit a suggestion, complaint, or report an issue related to your shopping experience, please contact us.

We will review your enquiry and work towards a fair and appropriate resolution.

Customers may also contact the relevant consumer protection authorities in their country of residence.

Our Commitment to Customers

Customer satisfaction is one of our main priorities.

We work to provide:

Responsive and professional customer support;
Clear and transparent product information;
Reliable products and accurate descriptions;
Secure online payment processing;
Free shipping on orders;
Estimated delivery within 5 to 10 business days from dispatch;
Transparent return and refund procedures;
Efficient resolution of customer enquiries.

Thank you for choosing ToyRocket.