Terms of service

Terms of Service

Last Updated: October 28, 2026

These Terms of Service govern access to and use of the ToyRocket online store, available at https://www.toyrocket.store.

By accessing our Website, using our Services, or placing an order, you agree to these Terms of Service to the extent permitted by applicable law.

If you do not agree with these terms, please refrain from using the Services.

We may update these Terms of Service from time to time. Changes will apply from their publication date and will not retroactively affect confirmed purchases or mandatory consumer rights.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform used to offer products and services to customers.

Online Store Terms

By using our Services, you confirm that you are legally capable of entering into a purchase agreement or have the authorisation required under applicable law.

You agree not to use our products, Services, or Website content for unlawful or unauthorised purposes.

You must not attempt to damage, disrupt, compromise, or interfere with the Website, its systems, or other users.

If we identify a material breach of these Terms, we may take appropriate measures, including restricting access where justified and legally permitted.

Website Information

ToyRocket reserves the right to correct, add, remove, or modify Website content where necessary.

Such changes will not affect confirmed orders or mandatory consumer rights.

All Website content, including text, photographs, product descriptions, graphics, designs, logos, and other materials, is provided for commercial and informational purposes.

Content may be protected by intellectual property laws and may not be reproduced or commercially exploited without the relevant authorisation, except where permitted by law.

Changes to the Online Store

Products, descriptions, availability, and prices may be updated at any time.

Changes will not affect confirmed orders except where permitted by applicable law or agreed with the customer.

We may also modify, suspend, or discontinue certain Website features for technical, operational, security, or commercial reasons.

We will not be responsible for interruptions caused exclusively by circumstances outside our reasonable control, without prejudice to our legal obligations.

Products and Services

ToyRocket offers a range of toys and related physical products for purchase through our online store.

Products are subject to availability and the conditions established in our Shipping Policy and Refund Policy.

We make reasonable efforts to provide accurate product descriptions, images, prices, and specifications.

However, slight differences in colours or appearance may occur due to screen settings and display technologies.

We may limit quantities, discontinue products, or modify our catalogue for legitimate commercial or operational reasons.

These changes will not remove rights associated with previously confirmed purchases.

All products must conform to their descriptions and applicable legal requirements.

Product Safety

ToyRocket is committed to supplying products that meet applicable product safety requirements in the markets where they are sold.

Products intended for children must comply with the applicable toy safety rules, including requirements concerning age suitability, warnings, labelling, and conformity documentation.

Customers should read all product instructions, warnings, and recommended age information before use.

Children should use products under adult supervision where indicated.

Nothing in these Terms excludes our legal responsibilities concerning product safety.

Orders, Billing, and Account Information

ToyRocket may refuse or cancel an order where there is a legitimate reason, including:

  • Suspected fraud;

  • Payment authorisation failure;

  • Product unavailability;

  • Manifest pricing errors;

  • Legal restrictions;

  • Incorrect or incomplete information preventing fulfilment.

Where a paid order is cancelled, any refund due will be processed in accordance with applicable law.

If an order requires modification or cancellation, we will make reasonable efforts to notify the customer using the contact information provided.

Customers agree to provide accurate and complete information, including:

  • Full name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Information necessary to process the order.

Customers should review their details before completing a purchase.

Payment Methods

ToyRocket accepts credit cards, debit cards, and other payment methods made available during checkout.

Payments are processed through third-party payment service providers, including OceanPayments where applicable.

Available payment methods may vary depending on the customer's country, currency, or payment provider.

Customers will be shown the total amount payable before confirming their purchase.

The amount may include applicable taxes and other mandatory charges collected by ToyRocket.

Transactions may be subject to security verification and payment authorisation.

If a payment is declined or cannot be completed, the order may remain unconfirmed.

For payment-related enquiries, contact:

help.toyrocket@outlook.com

Prices and Currencies

ToyRocket may display product prices in multiple currencies.

The currency and final amount charged will be shown during checkout before payment confirmation.

Where currency conversion applies, exchange rates may be determined by the payment platform or relevant financial provider.

Customers' banks or card issuers may apply currency conversion charges or other fees under their own terms.

ToyRocket will not add undisclosed mandatory charges to the order total.

Prices and taxes will be displayed in accordance with applicable consumer protection legislation.

Shipping and Delivery

ToyRocket ships to supported European destinations, including countries within and outside the European Union.

Orders are dispatched from warehouses outside the European Union.

The estimated delivery period is 5 to 10 business days from dispatch, depending on the destination and logistics conditions.

ToyRocket offers free standard shipping.

Customs Duties and Import Taxes

ToyRocket does not separately charge customs duties or import taxes at checkout.

As products are shipped internationally from outside the European Union, shipments may be subject to customs inspections, import duties, import VAT, or clearance fees.

These charges are determined by the applicable customs authorities and legislation of the destination country.

Any applicable import duties, taxes, or customs clearance charges not collected during checkout may be payable by the customer upon importation or delivery.

The amount and applicability of these charges depend on the destination country, the goods, and the relevant customs regulations.

Free shipping covers standard transportation costs and does not automatically include import-related charges.

Any additional charges and information required by applicable consumer law will be disclosed before the purchase is completed.

For additional information, please consult our Shipping Policy.

Returns, Refunds, and Consumer Rights

Customers may request returns and refunds in accordance with our Refund Policy and applicable consumer protection legislation.

Eligible consumers in the European Union and European Economic Area generally have a legal right to withdraw from qualifying distance purchases within 14 days of receiving the goods.

Legal exceptions may apply to certain product categories.

Products that are defective, damaged, or not in conformity with the contract are subject to applicable statutory consumer remedies.

Nothing in these Terms limits mandatory consumer protection rights.

Third-Party Tools

Our Website may provide access to tools, applications, or services operated by third parties.

These may include payment services, order tracking, analytics, and other technical integrations.

Such services may be subject to separate terms and privacy policies.

We do not control all third-party services and are not responsible for circumstances exclusively attributable to independent providers, except where applicable law establishes our responsibility.

Third-Party Links

Our Website may contain links to external websites that are not owned or controlled by ToyRocket.

We do not guarantee the accuracy, security, or availability of third-party content.

We recommend reviewing the terms and privacy policies of external websites before using their services.

User Comments and Reviews

Customers may submit reviews, comments, suggestions, or other feedback where these features are available.

ToyRocket may moderate or remove content that is:

  • Illegal;

  • Threatening or abusive;

  • Defamatory;

  • Discriminatory;

  • Fraudulent or misleading;

  • Infringing intellectual property rights;

  • Harmful to Website security.

Users remain responsible for the content they submit, subject to applicable law.

Customer reviews will be presented in accordance with applicable rules concerning transparency and authenticity.

Errors and Inaccuracies

Occasionally, our Website may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions;

  • Product specifications;

  • Pricing;

  • Promotions;

  • Stock availability;

  • Shipping information;

  • Delivery estimates.

We reserve the right to correct errors and update information where necessary.

If an error materially affects an existing order, we will contact the customer and provide an appropriate solution under applicable law.

Prohibited Uses

Users must not use our Website to:

  • Engage in unlawful activities;

  • Encourage others to commit illegal acts;

  • Violate applicable regulations;

  • Infringe intellectual property rights;

  • Harass or threaten other individuals;

  • Provide false or misleading information;

  • Transmit malware or harmful software;

  • Send unsolicited spam;

  • Publish unlawful or abusive material;

  • Attempt unauthorised access to restricted systems;

  • Circumvent Website security measures;

  • Interfere with the normal operation of the Website.

Violations may result in appropriate access restrictions or legal action.

Indemnification

Users may be held responsible for direct losses or damages caused by their unlawful conduct or legally attributable breaches of these Terms, where permitted by applicable law.

Any claim for compensation must be properly justified.

This provision does not exclude or restrict mandatory consumer rights or ToyRocket's legal responsibilities.

Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be separated from the remaining Terms to the extent legally necessary.

The remaining provisions will continue in effect where legally possible.

Termination

These Terms remain applicable while users access or use our Services.

Users may stop using the Website at any time.

ToyRocket may restrict access where there are justified grounds involving fraud, security threats, or material violations of these Terms.

Termination will not affect rights arising from confirmed purchases, statutory warranties, returns, or refunds.

Governing Law and Consumer Protection

These Terms are governed by the laws applicable to ToyRocket's commercial activities and contractual relationships.

As ToyRocket sells products to customers in European countries, applicable mandatory consumer protection rules will be respected.

For consumers in the European Union, these protections may include:

  • Pre-contractual information rights;

  • Transparent pricing;

  • Distance selling withdrawal rights;

  • Statutory product conformity guarantees;

  • Delivery rights;

  • Refund rights;

  • Data protection rights;

  • Access to legally available consumer remedies.

Nothing in these Terms deprives consumers of mandatory protections provided by the laws of their country of habitual residence where those protections apply.

Disputes will be handled in accordance with the jurisdictional rules applicable to the customer and transaction.

Contact Information

For questions concerning these Terms of Service, products, orders, payments, deliveries, or returns, please contact:

Trading Name: ToyRocket

Website: https://www.toyrocket.store

Email: help.toyrocket@outlook.com

Customer Service Hours:

  • Monday to Friday: 08:00 – 18:00

  • Saturdays, Sundays and Public Holidays: Closed

Legal Entity:

RASKO DIGITAL LIMITED

ROOM 517, NEW CITY CENTRE
2 LEI YUE MUN ROAD
KWUN TONG, KOWLOON
HONG KONG